Terms of Service

Last Updated: October 9, 2026

1. Introduction

Welcome to Aurora’s Cleaning Service. These Terms of Service (“Terms”) govern your use of our website and the cleaning services we provide.

Throughout these Terms, “Aurora’s Cleaning Service,” “we,” “our,” or “us” refers to our cleaning service business. “You” or “your” refers to any individual or business accessing our website, requesting a quote, or using our services.

By accessing our website, submitting a service request, or booking our cleaning services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

2. Our Services

Aurora’s Cleaning Service provides commercial, janitorial, and residential cleaning services in Los Angeles and surrounding areas.

Our services may include:

Commercial Cleaning Services

• Office Cleaning

• Janitorial Services

• Vacant Unit Cleaning

• Porter Services

Residential Cleaning Services

• Deep Cleaning

• Recurring Cleaning

• Move-Out Cleaning

Service availability depends on the property location, cleaning requirements, scheduling, and our ability to accommodate the request.

We reserve the right to decline a service request when necessary, subject to applicable law.

3. Quotes and Estimates

Customers may request a quote through our website, by phone, or through other available communication channels.

Quotes and estimates are based on the information provided by the customer, including property type, size, condition, requested services, and cleaning frequency.

• A quote may be revised if the actual property conditions or requested work differ from the information originally provided.

• Additional services or work outside the agreed scope may result in additional charges.

• A quote is not a confirmed booking unless we have accepted the request and confirmed the service arrangements.

• Any applicable fees, payment terms, and service conditions will be communicated before the work is confirmed.

Customers are responsible for providing accurate information when requesting an estimate.

4. Booking and Scheduling

Cleaning appointments are subject to availability and confirmation by Aurora’s Cleaning Service.

Customers should provide accurate contact details, the correct service address, and any relevant access instructions when booking.

We will make reasonable efforts to arrive at the agreed time. However, delays may occasionally occur due to traffic, weather, staffing issues, emergencies, or other circumstances beyond our reasonable control.

If we need to reschedule or cancel an appointment, we will make reasonable efforts to notify the customer and arrange an alternative time where possible.

5. Customer Responsibilities

To help us provide safe and effective cleaning services, customers agree to:

• Provide accurate information about the property and requested cleaning tasks.

• Ensure our team has safe and authorized access to the property at the scheduled time.

• Inform us in advance of relevant hazards, special cleaning requirements, fragile items, or restricted areas.

• Secure valuables, confidential documents, cash, and personal belongings before service begins.

• Ensure that electricity, water, and other necessary utilities are available when required for the agreed services.

• Keep children, pets, and other occupants safely away from active cleaning areas when appropriate.

• Communicate any concerns or changes to the agreed scope of work as early as possible.

We may postpone or decline work if the property presents unsafe conditions or if essential access or utilities are unavailable.

6. Service Scope and Limitations

The specific tasks included in a cleaning appointment will depend on the agreed service and quote.

Unless expressly included in the agreed scope, our services do not automatically include:

• Hazardous waste removal or handling of dangerous substances.

• Mold remediation, asbestos removal, or specialized biohazard cleaning.

• Pest control or extermination.

• Heavy construction, repairs, or property maintenance.

• Moving heavy furniture, machinery, or large appliances.

• Cleaning areas that are inaccessible or unsafe to reach.

• Specialized cleaning requiring equipment, licensing, or qualifications beyond the agreed service.

Customers should confirm any special requirements before the appointment. Additional work may require a separate quote and written or otherwise documented approval.

7. Pricing and Payments

Service prices depend on the property, service type, scope of work, frequency, and other relevant factors.

The applicable price and payment arrangements will be communicated to the customer before the service is confirmed.

Customers agree to pay the amount due under the agreed service terms. Any additional work or charges must be communicated and agreed upon before being performed, except where otherwise permitted by law.

If payment is overdue, we may take reasonable steps to request payment or suspend future bookings, subject to applicable law and the agreed payment terms.

8. Cancellations and Rescheduling

We understand that plans may change. Customers should contact us as soon as possible if they need to cancel or reschedule a cleaning appointment.

Any cancellation fees, minimum notice periods, deposits, or rescheduling conditions will be communicated before booking when applicable.

We will make reasonable efforts to accommodate changes, but alternative appointment times are subject to availability.

If Aurora’s Cleaning Service needs to cancel an appointment, we will make reasonable efforts to notify the customer and discuss rescheduling or any applicable refund under the agreed terms and applicable law.

9. Satisfaction and Service Concerns

Customer satisfaction is important to us. If you have concerns about the work performed, please contact us promptly and explain the issue.

Where appropriate, we may review the concern, request additional information, or arrange a reasonable solution based on the agreed scope of work and the circumstances.

Any request for a correction or additional cleaning should relate to the services originally agreed upon. New tasks or work outside the original scope may require an additional quote.

Nothing in these Terms limits any rights or remedies available to customers under applicable law.

10. Property Access and Security

Customers are responsible for providing authorized access to the property and communicating any relevant entry, alarm, parking, or security instructions.

We will take reasonable steps to respect the property and follow agreed access procedures.

Customers should secure valuables and confidential materials before the appointment. Please notify us promptly if you have concerns regarding property access or the handling of personal belongings.

11. Damage and Liability

Aurora’s Cleaning Service aims to perform its services with reasonable care and professionalism.

Customers should inform us of delicate surfaces, special materials, existing damage, or manufacturer-specific cleaning requirements before work begins.

To the extent permitted by law, we are not responsible for damage resulting from pre-existing conditions, inaccurate information supplied by the customer, defective materials, undisclosed hazards, or instructions that we have reasonably identified as unsuitable.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable rights relating to negligence, personal injury, or other non-excludable liability.

Any claim concerning alleged damage or loss should be reported promptly with relevant details so that it can be reviewed.

12. Health and Safety

We are committed to providing cleaning services in a manner that prioritizes reasonable safety.

Customers must disclose known hazards that may affect the cleaning work, including dangerous substances, unsafe areas, or conditions requiring specialized protective equipment.

We may stop, postpone, or decline work if conditions are unsafe or if the requested task falls outside our capabilities or the agreed scope.

13. Website Use

You agree to use our website for lawful purposes and not to:

• Submit false, misleading, or fraudulent information.

• Attempt to gain unauthorized access to the website or its systems.

• Interfere with website functionality or security.

• Use the website to distribute malicious software or harmful material.

• Copy, misuse, or reproduce website content in a manner that violates applicable law or our rights.

We may restrict access to the website where reasonably necessary to protect its security, functionality, or users.

14. Intellectual Property

Unless otherwise stated, the content on our website, including text, branding, graphics, photographs, and design elements, belongs to Aurora’s Cleaning Service or is used with permission.

You may view and use the website for personal or business purposes related to learning about or requesting our services.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior permission from the relevant rights holder, except as permitted by applicable law.

15. Third-Party Links

Our website may include links to third-party websites or services for convenience.

We do not control or guarantee the content, availability, security, or privacy practices of third-party websites. Accessing those websites is at your own discretion, and we encourage you to review their applicable terms and privacy policies.

16. Privacy

Your use of our website and submission of personal information are also subject to our Privacy Policy.

We may collect and use information you provide to respond to inquiries, prepare quotes, schedule appointments, provide services, and conduct legitimate business operations, as described in our Privacy Policy and as permitted by law.

Please review our Privacy Policy for further information about how your personal information is handled.

17. Service Availability and Website Disclaimer

We make reasonable efforts to keep our website information accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

Service descriptions and website content are provided for general informational purposes. Specific service arrangements, prices, and availability are subject to confirmation.

Nothing on our website guarantees a particular result where the outcome depends on property conditions, the nature of the cleaning task, or other factors outside our reasonable control.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, website functionality, or applicable legal requirements.

Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

Changes to an existing service booking will be handled in accordance with the agreed service terms and applicable law.

19. Governing Law

These Terms are governed by the applicable laws of the State of California and the United States, without disregarding any mandatory legal protections that may apply.

Any dispute will be handled by a court or other competent authority with appropriate jurisdiction, subject to applicable law.

20. Contact Us

If you have questions about these Terms of Service, our cleaning services, or a booking, please contact us:

Aurora’s Cleaning Service

Address: 13123 Cimarron Ave, Gardena, CA 90249, United States

Phone: +1 (310) 713-6753

Email: auroras.cleaniningservices123@gmail.com

We will make reasonable efforts to respond to your inquiry as soon as practicable.